# Salesforce: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-22 21:05 UTC · Resolved: 2026-09-22 21:10 UTC · Duration: 5 min
- Updates: 1 · Affected components: Event Receiving Features, Personalization Features, User Interface, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004444](https://status.salesforce.com/incidents/20004444)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Summary

Salesforce reported a major Marketing Cloud Personalization disruption on 1 instance from 2026-09-22 21:05 UTC to 2026-09-22 21:10 UTC, lasting 5 min. Customers may have been unable to access the User Interface or use Event Receiving Features and Personalization Features. Services were restored; no technical cause was stated. _(machine-written, sol)_
## Timeline of updates

- **update** 2026-09-22 21:34 UTC: We’ve resolved a service disruption affecting Marketing Cloud Personalization. Between 21:05 UTC and 21:10 UTC, customers may have been unable to access the user interface or use Event Receiving and Personalization features. Services have been restored and are operating normally. We apologize for how this incident affected you and your business. We will investigate the technical trigger and identify preventive actions to reduce the risk of recurrence.

## Rewindex changes for this incident

- 2026-09-22 21:05 UTC: [Major incident: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface](https://rewindex.com/change/i98151e8b8fe58c.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004444 · Markdown: https://rewindex.com/company/salesforce/incidents/20004444.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004444 · Generated 2026-10-18T11:26:25.918Z