Changes / Wix / RESOLVED: Some User Were Unable to Access Live Sites in Brazil
Wix: Major incident: RESOLVED: Some User Were Unable to Access Live Sites in Brazil
Summary
Some users in Brazil could not access Wix live sites during a major outage starting 2025-08-14 00:55 UTC, resolved at 2025-08-14 03:27 UTC after 2 h 31 min. Wix attributed the issue to third-party Tier 2 Latin American ISP providers and said the third-party provider fixed it; sites were loading normally and no further action was required.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: RESOLVED: Some User Were Unable to Access Live Sites in Brazil
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-14 00:55 UTC
Before: not present
After: 2025-08-14 03:27 UTC
Before: not present
After: Site Loading, Site Loading - Site Loading
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
Before: not present
After: We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
If you are affected, please contact your ISP and confirm if they are not blocking access.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
If you are affected, please contact your ISP and confirm if they are not blocking access.
Before: not present
After: We are still investigating this issue on our end.
If you are affected, please contact your ISP and confirm if they are not blocking access.
Before: not present
After: We are still investigating this issue on our end.
If you are affected, please contact your ISP and confirm if they are not blocking access.
Before: not present
After: We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.
Before: not present
After: We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.
Before: not present
After: We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.
Before: not present
After: We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.
Before: not present
After: We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www" or "www"
Before: not present
After: The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.
Before: not present
After: The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider.
No further action is required. We will continue monitoring to ensure stability.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: RESOLVED: Some User Were Unable to Access Live Sites in Brazil (this change) Some users in Brazil could not access Wix live sites during a major outage starting 2025-08-14 00:55 UTC, resolved at 2025-08-14 03:27 UTC after 2 h 31 min. Wix attributed the issue to third-party Tier 2 Latin American ISP providers and said the third-party provider fixed it; sites were loading normally and no further action was required. | Major incident |