# Wix: Major incident: RESOLVED: Some User Were Unable to Access Live Sites in Brazil

**Summary:** Some users in Brazil could not access Wix live sites during a major outage starting 2025-08-14 00:55 UTC, resolved at 2025-08-14 03:27 UTC after 2 h 31 min. Wix attributed the issue to third-party Tier 2 Latin American ISP providers and said the third-party provider fixed it; sites were loading normally and no further action was required. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-14 00:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4z5t2m3ld2j5](https://stspg.io/4z5t2m3ld2j5)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/45xsbm8l3fhl@7e3001fdd150
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RESOLVED: Some User Were Unable to Access Live Sites in Brazil
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-14 00:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-14 03:27 UTC
```

**6. Added: Affected components**

```diff
+ Site Loading, Site Loading - Site Loading
```

**7. Added: Update** (investigating) · 2025-08-14 00:01 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-08-14 00:11 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-08-14 00:32 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2025-08-14 00:39 UTC

```diff
+ We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
```

**11. Added: Update** (investigating) · 2025-08-14 00:41 UTC

```diff
+ We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.
```

**12. Added: Update** (investigating) · 2025-08-14 00:48 UTC

```diff
+ We are continuing to investigate this issue.
```

**13. Added: Update** (investigating) · 2025-08-14 00:48 UTC

```diff
+ We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.
```

**14. Added: Update** (investigating) · 2025-08-14 00:55 UTC

```diff
+ We are still investigating this issue on our end.  If you are affected, please contact your ISP and confirm if they are not blocking access.
```

**15. Added: Update** (investigating) · 2025-08-14 01:05 UTC

```diff
+ We are still investigating this issue on our end.  If you are affected, please contact your ISP and confirm if they are not blocking access.
```

**16. Added: Update** (investigating) · 2025-08-14 01:13 UTC

```diff
+ We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
```

**17. Added: Update** (investigating) · 2025-08-14 01:25 UTC

```diff
+ We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
```

**18. Added: Update** (investigating) · 2025-08-14 01:41 UTC

```diff
+ We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
```

**19. Added: Update** (investigating) · 2025-08-14 01:50 UTC

```diff
+ We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.
```

**20. Added: Update** (investigating) · 2025-08-14 02:22 UTC

```diff
+ We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" or "www"
```

**21. Added: Update** (investigating) · 2025-08-14 03:15 UTC

```diff
+ The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.
```

**22. Added: Update** (resolved) · 2025-08-14 03:27 UTC

```diff
+ The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider.  No further action is required. We will continue monitoring to ensure stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-14 00:55 UTC | Major incident: RESOLVED: Some User Were Unable to Access Live Sites in Brazil (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i951f46803a89f0 · Markdown: https://rewindex.com/change/i951f46803a89f0.md · JSON: https://rewindex.com/api/v1/changes/i951f46803a89f0 · Generated 2026-10-18T03:55:48.842Z