Changes / Rippling / US Payroll Runs Not Visible
Rippling: Major incident: US Payroll Runs Not Visible
Summary
Rippling reported a major outage in the Rippling App: some Payroll customers could not see upcoming runs. It started 2026-05-01 19:09 UTC and was resolved 2026-05-01 20:54 UTC, lasting 1 h 45 min, after a fix was implemented. Runs with an approval deadline of 5/1/2026 had that deadline moved to 5:30pmPT.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: US Payroll Runs Not Visible
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-01 19:09 UTC
Before: not present
After: 2026-05-01 20:54 UTC
Before: not present
After: Rippling App
Before: not present
After: Some customers on Payroll are not seeing upcoming runs. For runs with an approval deadline of 5/1/2026, the approval deadline has been moved to 5:30pmPT.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: US Payroll Runs Not Visible (this change) Rippling reported a major outage in the Rippling App: some Payroll customers could not see upcoming runs. It started 2026-05-01 19:09 UTC and was resolved 2026-05-01 20:54 UTC, lasting 1 h 45 min, after a fix was implemented. Runs with an approval deadline of 5/1/2026 had that deadline moved to 5:30pmPT. | Major incident |