Rippling: US Payroll Runs Not Visible

Impact: majorStatus: resolvedStarted 2026-05-01 19:09 UTCResolved 2026-05-01 20:54 UTC (1.8 h)3 updatesSource: stspg.io

Summary

Rippling reported a major outage in the Rippling App: some Payroll customers could not see upcoming runs. It started 2026-05-01 19:09 UTC and was resolved 2026-05-01 20:54 UTC, lasting 1 h 45 min, after a fix was implemented. Runs with an approval deadline of 5/1/2026 had that deadline moved to 5:30pmPT.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Rippling App

Timeline of updates

identified2026-05-01 19:09 UTC
Some customers on Payroll are not seeing upcoming runs. For runs with an approval deadline of 5/1/2026, the approval deadline has been moved to 5:30pmPT.
monitoring2026-05-01 20:54 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-05-01 20:54 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: US Payroll Runs Not Visible 2026-05-01 19:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rippling profile · Recent Rippling incidents · Markdown · JSON