# Rippling: US Payroll Runs Not Visible

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-01 19:09 UTC · Resolved: 2026-05-01 20:54 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Rippling App
- [Vendor status page: https://stspg.io/yvtxr1c46jlv](https://stspg.io/yvtxr1c46jlv)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling reported a major outage in the Rippling App: some Payroll customers could not see upcoming runs. It started 2026-05-01 19:09 UTC and was resolved 2026-05-01 20:54 UTC, lasting 1 h 45 min, after a fix was implemented. Runs with an approval deadline of 5/1/2026 had that deadline moved to 5:30pmPT. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-05-01 19:09 UTC: Some customers on Payroll are not seeing upcoming runs. For runs with an approval deadline of 5/1/2026, the approval deadline has been moved to 5:30pmPT.
- **monitoring** 2026-05-01 20:54 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-01 20:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-01 19:09 UTC: [Major incident: US Payroll Runs Not Visible](https://rewindex.com/change/i93a399d3b88bda.md)


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Canonical: https://rewindex.com/company/rippling/incidents/txz89y9tc26b · Markdown: https://rewindex.com/company/rippling/incidents/txz89y9tc26b.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/txz89y9tc26b · Generated 2026-10-18T12:32:13.463Z