# Rippling: Major incident: US Payroll Runs Not Visible

**Summary:** Rippling reported a major outage in the Rippling App: some Payroll customers could not see upcoming runs. It started 2026-05-01 19:09 UTC and was resolved 2026-05-01 20:54 UTC, lasting 1 h 45 min, after a fix was implemented. Runs with an approval deadline of 5/1/2026 had that deadline moved to 5:30pmPT. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-01 19:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yvtxr1c46jlv](https://stspg.io/yvtxr1c46jlv)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/txz89y9tc26b@6a62b1b6cd24
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ US Payroll Runs Not Visible
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-01 19:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-01 20:54 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (identified) · 2026-05-01 19:09 UTC

```diff
+ Some customers on Payroll are not seeing upcoming runs. For runs with an approval deadline of 5/1/2026, the approval deadline has been moved to 5:30pmPT.
```

**8. Added: Update** (monitoring) · 2026-05-01 20:54 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-05-01 20:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-01 19:09 UTC | Major incident: US Payroll Runs Not Visible (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i93a399d3b88bda · Markdown: https://rewindex.com/change/i93a399d3b88bda.md · JSON: https://rewindex.com/api/v1/changes/i93a399d3b88bda · Generated 2026-10-18T03:32:21.335Z