Changes / dbt Labs / User Login Sessions Terminated
dbt Labs: Major incident: User Login Sessions Terminated
Summary
dbt Platform users were logged out of active sessions and temporarily unable to log in during a major incident starting 2026-09-08 18:30 UTC. The incident lasted 4 h 46 min and was resolved at 2026-09-08 23:16 UTC after a fix was deployed to prevent sessions from terminating.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: User Login Sessions Terminated
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After: major
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After: resolved
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After: 2026-09-08 18:30 UTC
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After: 2026-09-08 23:16 UTC
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After: We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.
Before: not present
After: We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.
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After: We have identified the cause of the current issue affecting login sessions. Our team is actively working on a fix. We will provide an update by 20:30 UTC
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After: Our team is still actively working on a fix. We will provide an update by 21:00 UTC
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After: Our team is still actively working on a fix to prevent sessions from terminating. We will provide an update by 23:00 UTC
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After: A fix has been deployed and we are monitoring the results. If you continue to experience issues, please contact support. Next update by 00:00 UTC or sooner if the status changes.
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After: The issue has been resolved, and all affected systems are now functioning normally.
Please contact Support via email support@getdbt.com "support@getdbt.com": http://support@getdbt.com if you continue to experience login issues and are unsure of the root cause.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: User Login Sessions Terminated (this change) dbt Platform users were logged out of active sessions and temporarily unable to log in during a major incident starting 2026-09-08 18:30 UTC. The incident lasted 4 h 46 min and was resolved at 2026-09-08 23:16 UTC after a fix was deployed to prevent sessions from terminating. | Major incident |