# dbt Labs: Major incident: User Login Sessions Terminated

**Summary:** dbt Platform users were logged out of active sessions and temporarily unable to log in during a major incident starting 2026-09-08 18:30 UTC. The incident lasted 4 h 46 min and was resolved at 2026-09-08 23:16 UTC after a fix was deployed to prevent sessions from terminating. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-08 18:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.getdbt.com/incidents/01M215CXW5QWA3D735NJMBJT64](https://status.getdbt.com/incidents/01M215CXW5QWA3D735NJMBJT64)
- [Company: dbt Labs](https://rewindex.com/company/dbt-labs.md)
- Versions: before (none: first archived) → after incident\_version:143/01M215CXW5QWA3D735NJMBJT64@36f6257a0873
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ User Login Sessions Terminated
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-08 18:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-08 23:16 UTC
```

**6. Added: Update** (investigating) · 2026-09-08 18:44 UTC

```diff
+ We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.
```

**7. Added: Update** (investigating) · 2026-09-08 18:51 UTC

```diff
+ We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.
```

**8. Added: Update** (identified) · 2026-09-08 19:44 UTC

```diff
+ We have identified the cause of the current issue affecting login sessions. Our team is actively working on a fix. We will provide an update by 20:30 UTC
```

**9. Added: Update** (identified) · 2026-09-08 20:30 UTC

```diff
+ Our team is still actively working on a fix. We will provide an update by 21:00 UTC
```

**10. Added: Update** (identified) · 2026-09-08 22:17 UTC

```diff
+ Our team is still actively working on a fix to prevent sessions from terminating. We will provide an update by 23:00 UTC
```

**11. Added: Update** (monitoring) · 2026-09-08 22:54 UTC

```diff
+ A fix has been deployed and we are monitoring the results. If you continue to experience issues, please contact support. Next update by 00:00 UTC or sooner if the status changes.
```

**12. Added: Update** (resolved) · 2026-09-08 23:16 UTC

```diff
+ The issue has been resolved, and all affected systems are now functioning normally.   Please contact Support via email support@getdbt.com "support@getdbt.com": http://support@getdbt.com if you continue to experience login issues and are unsure of the root cause.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-08 18:30 UTC | Major incident: User Login Sessions Terminated (this change) | outage |

All dbt Labs changes: [timeline](https://rewindex.com/company/dbt-labs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i909d70a7357934 · Markdown: https://rewindex.com/change/i909d70a7357934.md · JSON: https://rewindex.com/api/v1/changes/i909d70a7357934 · Generated 2026-10-18T00:39:26.444Z