ChangesPrismaIntermittent network issues in US East
Prisma: Major incident: Intermittent network issues in US East
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Prisma removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Intermittent network issues in US East
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-21 18:13 UTC
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After: 2025-08-21 19:58 UTC
Before: not present
After: Prisma Accelerate, Prisma Postgres
Before: not present
After: Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue.
Affected users: US East
Root cause: Upstream provider
Workarounds: Investigating
Before: not present
After: The cause has been identified and a fix is being implemented by our upstream provider.
Before: not present
After: Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.
Before: not present
After: The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Thursday, August 21, 2025
1 incident change
- MajorMajor incident
Intermittent network issues in US Eastthis change