# Prisma: Major incident: Intermittent network issues in US East

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-08-21 18:13 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/vx02n1vkb9kz](https://stspg.io/vx02n1vkb9kz)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/08838lxrvvgh@d4ac5da1f422
- Change 1 of 1 for this incident

Incident page (full timeline): [Intermittent network issues in US East](https://rewindex.com/company/prisma/incidents/08838lxrvvgh.md)
## What changed

**1. Added: Title**

```diff
+ Intermittent network issues in US East
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-21 18:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-21 19:58 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate, Prisma Postgres
```

**7. Added: Update** (identified) · 2025-08-21 18:13 UTC

```diff
+ Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue. Affected users: US East Root cause: Upstream provider Workarounds: Investigating
```

**8. Added: Update** (identified) · 2025-08-21 18:43 UTC

```diff
+ The cause has been identified and a fix is being implemented by our upstream provider.
```

**9. Added: Update** (monitoring) · 2025-08-21 19:35 UTC

```diff
+ Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.
```

**10. Added: Update** (resolved) · 2025-08-21 19:58 UTC

```diff
+ The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-21 18:13 UTC | Major incident: Intermittent network issues in US East (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8e8f3b31f211e8 · Markdown: https://rewindex.com/change/i8e8f3b31f211e8.md · JSON: https://rewindex.com/api/v1/changes/i8e8f3b31f211e8 · Generated 2026-10-20T00:48:50.026Z