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ChangesRetell AIAgent reading and publishing broken

Retell AI: Major incident: Agent reading and publishing broken

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Agent reading and publishing broken
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-08 03:00 UTC
AddedResolved time#5
Before: not present
After: 2026-05-08 03:00 UTC
AddedUpdateresolved#6
Before: not present
After: agent publishing and get agent was broken for ~1 hour - returned server error. Calling was not affected

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Friday, May 8

1 incident change

All Retell AI changesRetell AI profileMarkdownJSON