# Retell AI: Major incident: Agent reading and publishing broken

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-08 03:00 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/djcjt2bn47fh](https://stspg.io/djcjt2bn47fh)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before (none: first archived) → after incident\_version:682/8b2njwkvx6k1@4b43e775b88a
- Change 1 of 1 for this incident

Incident page (full timeline): [Agent reading and publishing broken](https://rewindex.com/company/retell-ai/incidents/8b2njwkvx6k1.md)
## What changed

**1. Added: Title**

```diff
+ Agent reading and publishing broken
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 03:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 03:00 UTC
```

**6. Added: Update** (resolved) · 2026-05-08 03:00 UTC

```diff
+ agent publishing and get agent was broken for ~1 hour - returned server error. Calling was not affected
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 03:00 UTC | Major incident: Agent reading and publishing broken (this change) | major |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i899d4b75e9fc56 · Markdown: https://rewindex.com/change/i899d4b75e9fc56.md · JSON: https://rewindex.com/api/v1/changes/i899d4b75e9fc56 · Generated 2026-10-19T23:13:19.248Z