Changes / Modal / Dashboard and sandbox outage
Modal: Critical incident: Dashboard and sandbox outage
Summary
Modal reported a critical outage affecting its customer dashboard and sandboxes from 2026-09-16 18:29 UTC to 2026-09-16 18:43 UTC, lasting 14 min. Modal said it identified and remediated the issue at 18:39 UTC, then observed recovery and marked the incident resolved at 18:43 UTC; no specific cause was disclosed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected
What changed
Before: not present
After: Dashboard and sandbox outage
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-16 18:29 UTC
Before: not present
After: 2026-09-16 18:43 UTC
Before: not present
After: We're currently tracking an outage for our customer dashboard and sandboxes. We will update as we have more information.
Before: not present
After: We've identified the source of the issue and remediated.
Before: not present
After: We're observing recovery of impacted services and will continue to monitor.
First version of this incident archived by Rewindex.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Dashboard and sandbox outage (this change) Modal reported a critical outage affecting its customer dashboard and sandboxes from 2026-09-16 18:29 UTC to 2026-09-16 18:43 UTC, lasting 14 min. Modal said it identified and remediated the issue at 18:39 UTC, then observed recovery and marked the incident resolved at 18:43 UTC; no specific cause was disclosed. | Major incident |