# Modal: Critical incident: Dashboard and sandbox outage

**Summary:** Modal reported a critical outage affecting its customer dashboard and sandboxes from 2026-09-16 18:29 UTC to 2026-09-16 18:43 UTC, lasting 14 min. Modal said it identified and remediated the issue at 18:39 UTC, then observed recovery and marked the incident resolved at 18:43 UTC; no specific cause was disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-16 18:29 UTC · Detected: 2026-10-17 18:22 UTC
- Source: n/a
- [Company: Modal](https://rewindex.com/company/modal.md)
- Versions: before (none: first archived) → after incident\_version:30/1065907@34a973e26497
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard and sandbox outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-16 18:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-16 18:43 UTC
```

**6. Added: Update** (downtime) · 2026-09-16 18:29 UTC

```diff
+ We're currently tracking an outage for our customer dashboard and sandboxes. We will update as we have more information.
```

**7. Added: Update** (downtime) · 2026-09-16 18:39 UTC

```diff
+ We've identified the source of the issue and remediated.
```

**8. Added: Update** (resolved) · 2026-09-16 18:43 UTC

```diff
+ We're observing recovery of impacted services and will continue to monitor.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-16 18:29 UTC | Critical incident: Dashboard and sandbox outage (this change) | outage |

All Modal changes: [timeline](https://rewindex.com/company/modal/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8954b662acb977 · Markdown: https://rewindex.com/change/i8954b662acb977.md · JSON: https://rewindex.com/api/v1/changes/i8954b662acb977 · Generated 2026-10-18T00:39:32.628Z