Changes / Pinecone / [Serverless][AWS][us-west-2] 5xx errors for some requests on some indexes

Pinecone: Major incident: [Serverless][AWS][us-west-2] 5xx errors for some requests on some indexes

Summary

Pinecone reported a major outage causing 5xx errors for some requests on some Serverless indexes in AWS us-west-2. It started at 2026-06-06 17:05 UTC and was resolved at 2026-06-06 20:40 UTC, lasting 3 h 35 min; no cause or fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: [Serverless][AWS][us-west-2] 5xx errors for some requests on some indexes
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-06 17:05 UTC
AddedResolved time#5
Before: not present
After: 2026-06-06 20:40 UTC
AddedAffected components#6
Before: not present
After: AWS us-west-2, Serverless Indexes - AWS us-west-2
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: [Serverless][AWS][us-west-2] 5xx errors for some requests on some indexes (this change)
Pinecone reported a major outage causing 5xx errors for some requests on some Serverless indexes in AWS us-west-2. It started at 2026-06-06 17:05 UTC and was resolved at 2026-06-06 20:40 UTC, lasting 3 h 35 min; no cause or fix was stated.
Major incident

All Pinecone changes → · Pinecone profile · Markdown · JSON