Changes / Hex / Projects not loading for some users

Hex: Critical incident: Projects not loading for some users

Summary

Hex reported a critical Main site outage in which projects were not loading for some users, from 2025-02-05 19:03 UTC to 2025-02-05 19:53 UTC (50 min). A fix was implemented by 02-05 19:37 UTC, and the incident was resolved.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Projects not loading for some users
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-02-05 19:03 UTC
AddedResolved time#5
Before: not present
After: 2025-02-05 19:53 UTC
AddedAffected components#6
Before: not present
After: Main site
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Projects not loading for some users (this change)
Hex reported a critical Main site outage in which projects were not loading for some users, from 2025-02-05 19:03 UTC to 2025-02-05 19:53 UTC (50 min). A fix was implemented by 02-05 19:37 UTC, and the incident was resolved.
Major incident

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