Changes / Xero / Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager
Xero: Major incident: Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager
Summary
Xero reported a major global outage causing errors when accessing Syft Native Budget and Cashflow Manager in Reporting. It started at 2026-09-15 03:29 UTC and was resolved at 2026-09-15 03:45 UTC, lasting 15 min. Xero implemented a fix and monitored the results before confirming resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager
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After: major
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After: resolved
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After: 2026-09-15 03:29 UTC
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After: 2026-09-15 03:45 UTC
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After: Analytics powered by Syft, Core Xero Products - Analytics powered by Syft
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After: We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.
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After: We are continuing to investigate this issue.
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After: Our team has implemented a fix and we are currently monitoring the results.
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After: Our team has resolved the issue impacting customers trying to access Native Budget and Cashflow Manager. We apologise for any inconvenience this has caused.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager (this change) Xero reported a major global outage causing errors when accessing Syft Native Budget and Cashflow Manager in Reporting. It started at 2026-09-15 03:29 UTC and was resolved at 2026-09-15 03:45 UTC, lasting 15 min. Xero implemented a fix and monitored the results before confirming resolution. | Major incident |