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ChangesBandwidthMessaging Provisioning Delays

Bandwidth: Major incident: Messaging Provisioning Delays

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Bandwidth removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Messaging Provisioning Delays
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2026-10-02 03:04 UTC
AddedResolved time#5
Before: not present
After: 2026-10-02 13:27 UTC
AddedAffected components#6
Before: not present
After: Line Feature Management, Number Management Services - Line Feature Management
AddedUpdateinvestigating#7
Before: not present
After: Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing.
AddedUpdateidentified#8
Before: not present
After: Teams continue work to restore expected portal performance.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.
AddedUpdatepostmortem#10
Before: not present
After: Between 00:43 UTC and 13:53 UTC on October 2nd, messaging provisioning and deprovisioning requests experienced delays and intermittent failures. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Friday, October 2

1 incident change

All Bandwidth changesBandwidth profileMarkdownJSON