Changes / Segment / Data processing pipeline issue

Segment: Major incident: Data processing pipeline issue

Summary

Segment reported a major data processing issue affecting Data Processing Pipeline (US), Engage (US), and Journeys (US) from 2026-07-26 01:43 UTC to 2026-07-26 04:10 UTC, lasting 2 h 27 min. A fix was implemented by 03:02 UTC, and the incident was resolved.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 50%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Data processing pipeline issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-26 01:43 UTC
AddedResolved time#5
Before: not present
After: 2026-07-26 04:10 UTC
AddedAffected components#6
Before: not present
After: Data Processing Pipeline - Data Processing Pipeline (US), Data Processing Pipeline (US), Engage - Engage (US), Engage - Journeys (US), Engage (US), Journeys (US)
AddedUpdateidentified#7
Before: not present
After: We have identified an issue impacting data processing affecting multiple components.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented, and we are actively monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Data processing pipeline issue (this change)
Segment reported a major data processing issue affecting Data Processing Pipeline (US), Engage (US), and Journeys (US) from 2026-07-26 01:43 UTC to 2026-07-26 04:10 UTC, lasting 2 h 27 min. A fix was implemented by 03:02 UTC, and the incident was resolved.
Major incident

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