Changes / Firebolt / Engines fail to start in US-EAST-1

Firebolt: Major incident: Engines fail to start in US-EAST-1

Summary

Firebolt reported a major outage preventing engines from starting in US-EAST-1, beginning 2022-11-14 10:55 UTC and resolved at 2022-11-14 11:54 UTC (59 min). A fix restored normal engine startup by 11:41 UTC; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Engines fail to start in US-EAST-1
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-11-14 10:55 UTC
AddedResolved time#5
Before: not present
After: 2022-11-14 11:54 UTC
AddedAffected components#6
Before: not present
After: Engines, Firebolt Components - Engines
AddedUpdateinvestigating#7
Before: not present
After: We are experiencing an issue with turning on engines in us-east-1, we are taking care of the issue and will update soon about an estimated time of resolution.
AddedUpdateidentified#8
Before: not present
After: We have identified and are implementing a fix, we believe the process should take 30minutes - 1hour. Will keep you posted in 30 minutes.
AddedUpdatemonitoring#9
Before: not present
After: The fix has been done successfully and we are now testing it to ensure the efficacy. Engines can turn on normally.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Engines fail to start in US-EAST-1 (this change)
Firebolt reported a major outage preventing engines from starting in US-EAST-1, beginning 2022-11-14 10:55 UTC and resolved at 2022-11-14 11:54 UTC (59 min). A fix restored normal engine startup by 11:41 UTC; no cause was stated.
Major incident

All Firebolt changes → · Firebolt profile · Markdown · JSON