ChangesPrismaAccelerate is unable to provision new query engines in eu-west-3
Prisma: Major incident: Accelerate is unable to provision new query engines in eu-west-3
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Prisma removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Accelerate is unable to provision new query engines in eu-west-3
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-01 06:52 UTC
Before: not present
After: 2026-09-01 09:16 UTC
Before: not present
After: Prisma Accelerate
Before: not present
After: Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted.
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified
Before: not present
After: The capacity problems have subsided. We are monitoring the situation.
Before: not present
After: Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted.
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified
Before: not present
After: The capacity problems have subsided. We are monitoring the situation.
Before: not present
After: This incident has been resolved.
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History of this incident
Tuesday, September 1
1 incident change
- MajorMajor incident
Accelerate is unable to provision new query engines in eu-west-3this change