# Prisma: Major incident: Accelerate is unable to provision new query engines in eu-west-3

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-01 06:52 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/9q0bv7rp6fng](https://stspg.io/9q0bv7rp6fng)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/q2zpw70xk8ph@e5d0391922d5
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate is unable to provision new query engines in eu-west-3](https://rewindex.com/company/prisma/incidents/q2zpw70xk8ph.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate is unable to provision new query engines in eu-west-3
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 06:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 09:16 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (identified) · 2026-09-01 06:52 UTC

```diff
+ Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
```

**8. Added: Update** (monitoring) · 2026-09-01 08:15 UTC

```diff
+ The capacity problems have subsided. We are monitoring the situation.
```

**9. Added: Update** (identified) · 2026-09-01 08:34 UTC

```diff
+ Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified
```

**10. Added: Update** (monitoring) · 2026-09-01 08:59 UTC

```diff
+ The capacity problems have subsided. We are monitoring the situation.
```

**11. Added: Update** (resolved) · 2026-09-01 09:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 06:52 UTC | Major incident: Accelerate is unable to provision new query engines in eu-west-3 (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i796288c255a2aa · Markdown: https://rewindex.com/change/i796288c255a2aa.md · JSON: https://rewindex.com/api/v1/changes/i796288c255a2aa · Generated 2026-10-19T23:13:21.986Z