Changes / Miro / Intermittent Issues with User Registration and Login
Miro: Major incident: Intermittent Issues with User Registration and Login
Summary
Miro reported a major incident causing intermittent registration and login errors for a small percentage of users, starting 2026-08-31 14:31 UTC and resolved at 2026-08-31 15:57 UTC, lasting 1 h 25 min. Miro implemented a fix and confirmed full recovery; users encountering registration errors were advised to refresh and retry.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Intermittent Issues with User Registration and Login
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-31 14:31 UTC
Before: not present
After: 2026-08-31 15:57 UTC
Before: not present
After: We are currently identifying an issue affecting a small percentage of users attempting to log in or register. Some users may encounter an error when trying to sign up or sign in to Miro.
Workaround: If you encounter an error during registration, please refresh the page and try again. A subsequent attempt should be successful.
Our engineering team is actively looking into the root cause, and we will provide another update shortly. We apologize for any inconvenience this may cause.
Before: not present
After: We have successfully implemented a fix and closely monitored the results. We can confirm that user registration and login processes are fully recovered and functioning normally. Thank you for your patience while we worked to resolve this issue.
Before: not present
After: The issue affecting user registrations and logins has been resolved. Normal system operations have resumed.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Intermittent Issues with User Registration and Login (this change) Miro reported a major incident causing intermittent registration and login errors for a small percentage of users, starting 2026-08-31 14:31 UTC and resolved at 2026-08-31 15:57 UTC, lasting 1 h 25 min. Miro implemented a fix and confirmed full recovery; users encountering registration errors were advised to refresh and retry. | Major incident |