# Miro: Major incident: Intermittent Issues with User Registration and Login

**Summary:** Miro reported a major incident causing intermittent registration and login errors for a small percentage of users, starting 2026-08-31 14:31 UTC and resolved at 2026-08-31 15:57 UTC, lasting 1 h 25 min. Miro implemented a fix and confirmed full recovery; users encountering registration errors were advised to refresh and retry. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-31 14:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.miro.com/incidents/01M1C3Q046HQDEZ69N9ZNFK5H2](https://status.miro.com/incidents/01M1C3Q046HQDEZ69N9ZNFK5H2)
- [Company: Miro](https://rewindex.com/company/miro.md)
- Versions: before (none: first archived) → after incident\_version:108/01M1C3Q046HQDEZ69N9ZNFK5H2@3cb17d8bb199
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent Issues with User Registration and Login
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-31 14:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-31 15:57 UTC
```

**6. Added: Update** (identified) · 2026-08-31 14:31 UTC

```diff
+ We are currently identifying an issue affecting a small percentage of users attempting to log in or register. Some users may encounter an error when trying to sign up or sign in to Miro. Workaround: If you encounter an error during registration, please refresh the page and try again. A subsequent attempt should be successful. Our engineering team is actively looking into the root cause, and we will provide another update shortly. We apologize for any inconvenience this may cause.
```

**7. Added: Update** (monitoring) · 2026-08-31 15:39 UTC

```diff
+ We have successfully implemented a fix and closely monitored the results. We can confirm that user registration and login processes are fully recovered and functioning normally. Thank you for your patience while we worked to resolve this issue.
```

**8. Added: Update** (resolved) · 2026-08-31 15:57 UTC

```diff
+ The issue affecting user registrations and logins has been resolved. Normal system operations have resumed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-31 14:31 UTC | Major incident: Intermittent Issues with User Registration and Login (this change) | outage |

All Miro changes: [timeline](https://rewindex.com/company/miro/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i74acd1254295ce · Markdown: https://rewindex.com/change/i74acd1254295ce.md · JSON: https://rewindex.com/api/v1/changes/i74acd1254295ce · Generated 2026-10-18T02:29:22.236Z