Changes / Drata / Some device monitoring tests not progressing for some customers
Drata: Major incident: Some device monitoring tests not progressing for some customers
Summary
Drata reported a major incident starting 2025-10-29 08:33 UTC: some customers’ Device category tests remained in “testing” after completion. It lasted 3 h 13 min and was resolved at 2025-10-29 11:47 UTC. A fix re-enabled the tests for the next automated compliance cycle; customers could also run them immediately using “Test now”.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some device monitoring tests not progressing for some customers
Before: not present
After: major
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After: resolved
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After: 2025-10-29 08:33 UTC
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After: 2025-10-29 11:47 UTC
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After: We have identified an issue where some customers may see Device category tests remain in the "testing" state after completion. Our engineering team has identified the root cause and is actively working on a fix.
Before: not present
After: A fix has been released. Tests with the 'Device' category have been re-enabled and will automatically run with the next cycle of automated compliance tests.
For any customers that would like to run the 'Device' category tests now, please use the 'Test now' button.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some device monitoring tests not progressing for some customers (this change) Drata reported a major incident starting 2025-10-29 08:33 UTC: some customers’ Device category tests remained in “testing” after completion. It lasted 3 h 13 min and was resolved at 2025-10-29 11:47 UTC. A fix re-enabled the tests for the next automated compliance cycle; customers could also run them immediately using “Test now”. | Major incident |