# Drata: Major incident: Some device monitoring tests not progressing for some customers

**Summary:** Drata reported a major incident starting 2025-10-29 08:33 UTC: some customers’ Device category tests remained in “testing” after completion. It lasted 3 h 13 min and was resolved at 2025-10-29 11:47 UTC. A fix re-enabled the tests for the next automated compliance cycle; customers could also run them immediately using “Test now”. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-29 08:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nsr0zhzfggpb](https://stspg.io/nsr0zhzfggpb)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/t71jdt5j9fwy@3042bd6790ba
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some device monitoring tests not progressing for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-29 08:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-29 11:47 UTC
```

**6. Added: Update** (identified) · 2025-10-29 08:33 UTC

```diff
+ We have identified an issue where some customers may see Device category tests remain in the "testing" state after completion. Our engineering team has identified the root cause and is actively working on a fix.
```

**7. Added: Update** (identified) · 2025-10-29 11:46 UTC

```diff
+ A fix has been released. Tests with the 'Device' category have been re-enabled and will automatically run with the next cycle of automated compliance tests. For any customers that would like to run the 'Device' category tests now, please use the 'Test now' button.
```

**8. Added: Update** (resolved) · 2025-10-29 11:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-29 08:33 UTC | Major incident: Some device monitoring tests not progressing for some customers (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i72dc334246a373 · Markdown: https://rewindex.com/change/i72dc334246a373.md · JSON: https://rewindex.com/api/v1/changes/i72dc334246a373 · Generated 2026-10-18T02:55:06.047Z