Knock: Major incident: Sockets service impaired

Major incidentoutage (model (Jev), 79%)Changed 2026-10-29 23:30 UTCDetected 2026-10-29 23:43 UTCstatus.knock.app

Summary

Knock reported a major Sockets service impairment starting 2026-10-29 23:30 UTC: new connections to in-app feeds and guides via api.knock.app may fail. Normal API operations and notification delivery were unaffected. The incident remained open when archived, open for 0 min at the last update; Knock was investigating and working to restore service.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Knock removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1

not present

Sockets service impaired

AddedImpact#2

not present

major

AddedStatus#3

not present

investigating

AddedStart time#4

not present

2026-10-29 23:30 UTC

AddedUpdateinvestigating2026-10-29 23:30 UTC#5

not present

New connections to in-app feeds and guides may be failing when connecting to api.knock.app. We are investigating and working on restoring service. Normal API operations and notification delivery remain unaffected.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 29
After captured 23:43 UTC
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on Oct 30, 00:41 UTC. Record hash 04463047f7260a7e…
Download proof

History of this incident

Friday, October 30

3 incident changes

Normal progress
01:13Incident
Incident updateSockets service impaired
Normal progress
00:43Incident
Incident updateSockets service impaired
Normal progress
00:03Incident
Incident updateSockets service impaired

Thursday, October 29

1 incident change

Outage
23:30Major incident
Sockets service impairedthis change
Knock reported a major Sockets service impairment starting 2026-10-29 23:30 UTC: new connections to in-app feeds and guides via api.knock.app may fail. Normal API operations and notification delivery were unaffected. The incident remained open when archived, open for 0 min at the last update; Knock was investigating and working to restore service.

Cite this

Major incident: Sockets service impaired on Knock’s status page, changed 2026-10-29 23:30 UTC (change 1 of 4).

Title: Major incident: Sockets service impaired
Vendor: Knock
Date: 2026-10-29 23:30 UTC
URL: https://rewindex.com/change/i728228a857a7bb

All Knock changes Knock profile Markdown JSON