# Knock: Major incident: Sockets service impaired

> Knock reported a major Sockets service impairment starting 2026-10-29 23:30 UTC: new connections to in-app feeds and guides via api.knock.app may fail. Normal API operations and notification delivery were unaffected. The incident remained open when archived, open for 0 min at the last update; Knock

Canonical: https://rewindex.com/change/i728228a857a7bb
Last updated: 2026-10-29T23:43:06Z

**Summary:** Knock reported a major Sockets service impairment starting 2026-10-29 23:30 UTC: new connections to in-app feeds and guides via api.knock.app may fail. Normal API operations and notification delivery were unaffected. The incident remained open when archived, open for 0 min at the last update; Knock was investigating and working to restore service. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-29 23:30 UTC · Detected: 2026-10-29 23:43 UTC
- [Source: https://status.knock.app/incidents/01M64ZZXHP05BAM2A0KKH9JV9R](https://status.knock.app/incidents/01M64ZZXHP05BAM2A0KKH9JV9R)
- [Company: Knock](https://rewindex.com/company/knock.md)
- Versions: before (none: first archived) → after incident\_version:740/01M64ZZXHP05BAM2A0KKH9JV9R@363d4a3d506b
- Change 1 of 4 for this incident

Incident page (full timeline): [Sockets service impaired](https://rewindex.com/company/knock/incidents/01M64ZZXHP05BAM2A0KKH9JV9R.md)
## What changed

**1. Added: Title**

```diff
+ Sockets service impaired
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-29 23:30 UTC
```

**5. Added: Update** (investigating) · 2026-10-29 23:30 UTC

```diff
+ New connections to in-app feeds and guides may be failing when connecting to api.knock.app. We are investigating and working on restoring service. Normal API operations and notification delivery remain unaffected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 23:30 UTC | Major incident: Sockets service impaired (this change) | outage |
| 2026-10-30 00:03 UTC | [Incident updated: Sockets service impaired](https://rewindex.com/change/r6dde4cb188bf18.md) | Normal progress |
| 2026-10-30 00:43 UTC | [Incident updated: Sockets service impaired](https://rewindex.com/change/r635d2c13f29e8f.md) | Normal progress |
| 2026-10-30 01:13 UTC | [Incident updated: Sockets service impaired](https://rewindex.com/change/rc2c44eea7fdd19.md) | Normal progress |

Next: [change](https://rewindex.com/change/r6dde4cb188bf18.md) · All Knock changes: [timeline](https://rewindex.com/company/knock/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Sockets service impaired on Knock’s status page, changed 2026-10-29 23:30 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/i728228a857a7bb
- Citation: Knock, “Major incident: Sockets service impaired” (2026-10-29 23:30 UTC). Archived by Rewindex: https://rewindex.com/change/i728228a857a7bb (CC BY 4.0).
- Markdown link: `[Knock: Major incident: Sockets service impaired (2026-10-29)](https://rewindex.com/change/i728228a857a7bb)`


---
Canonical: https://rewindex.com/change/i728228a857a7bb · Markdown: https://rewindex.com/change/i728228a857a7bb.md · JSON: https://rewindex.com/api/v1/changes/i728228a857a7bb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:30:42.609Z