Changes / PlanetScale / Insights metrics underreporting
PlanetScale: Major incident: Insights metrics underreporting
Summary
PlanetScale reported a major incident: Insights metrics underreported for Postgres and Vitess databases, while database traffic and connectivity were unaffected. It started at 2026-07-24 14:41 UTC and was resolved at 2026-07-24 17:42 UTC, lasting 3 h 0 min. Mitigations were in place by 07-24 17:04 UTC, with signs of recovery.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 87%)Changed Detected Source: www.planetscalestatus.com (opens in new tab)
What changed
Before: not present
After: Insights metrics underreporting
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-24 14:41 UTC
Before: not present
After: 2026-07-24 17:42 UTC
Before: not present
After: Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.
Before: not present
After: Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.
Before: not present
After: The incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Insights metrics underreporting (this change) PlanetScale reported a major incident: Insights metrics underreported for Postgres and Vitess databases, while database traffic and connectivity were unaffected. It started at 2026-07-24 14:41 UTC and was resolved at 2026-07-24 17:42 UTC, lasting 3 h 0 min. Mitigations were in place by 07-24 17:04 UTC, with signs of recovery. | Major incident |
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