# PlanetScale: Major incident: Insights metrics underreporting

**Summary:** PlanetScale reported a major incident: Insights metrics underreported for Postgres and Vitess databases, while database traffic and connectivity were unaffected. It started at 2026-07-24 14:41 UTC and was resolved at 2026-07-24 17:42 UTC, lasting 3 h 0 min. Mitigations were in place by 07-24 17:04 UTC, with signs of recovery. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-24 14:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://www.planetscalestatus.com/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR](https://www.planetscalestatus.com/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR)
- [Company: PlanetScale](https://rewindex.com/company/planetscale.md)
- Versions: before (none: first archived) → after incident\_version:157/01KYA96E5XQ8Q1Z50HW2KQKAPR@e920e1aebbbd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Insights metrics underreporting
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-24 14:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-24 17:42 UTC
```

**6. Added: Update** (identified) · 2026-07-24 14:41 UTC

```diff
+ Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.
```

**7. Added: Update** (monitoring) · 2026-07-24 17:04 UTC

```diff
+ Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.
```

**8. Added: Update** (resolved) · 2026-07-24 17:42 UTC

```diff
+ The incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-24 14:41 UTC | Major incident: Insights metrics underreporting (this change) | degradation |

All PlanetScale changes: [timeline](https://rewindex.com/company/planetscale/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i70685217269238 · Markdown: https://rewindex.com/change/i70685217269238.md · JSON: https://rewindex.com/api/v1/changes/i70685217269238 · Generated 2026-10-18T03:55:53.187Z