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PlanetScale: Insights metrics underreporting

Impact: majorStatus: resolvedStarted Resolved (3.0 h)3 updatesSource: www.planetscalestatus.com (opens in new tab)
Summary

PlanetScale reported a major incident: Insights metrics underreported for Postgres and Vitess databases, while database traffic and connectivity were unaffected. It started at 2026-07-24 14:41 UTC and was resolved at 2026-07-24 17:42 UTC, lasting 3 h 0 min. Mitigations were in place by 07-24 17:04 UTC, with signs of recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Query Insights

Timeline of updates

  1. identified

    Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.

  2. monitoring

    Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.

  3. resolved

    The incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on www.planetscalestatus.com (opens in new tab). PlanetScale profile · Recent PlanetScale incidents · Markdown · JSON