# PlanetScale: Insights metrics underreporting

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-24 14:41 UTC · Resolved: 2026-07-24 17:42 UTC · Duration: 3.0 h
- Updates: 3 · Affected components: Query Insights
- [Vendor status page: https://www.planetscalestatus.com/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR](https://www.planetscalestatus.com/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR)
- [Company: PlanetScale](https://rewindex.com/company/planetscale.md)

## Summary

PlanetScale reported a major incident: Insights metrics underreported for Postgres and Vitess databases, while database traffic and connectivity were unaffected. It started at 2026-07-24 14:41 UTC and was resolved at 2026-07-24 17:42 UTC, lasting 3 h 0 min. Mitigations were in place by 07-24 17:04 UTC, with signs of recovery. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-24 14:41 UTC: Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.
- **monitoring** 2026-07-24 17:04 UTC: Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.
- **resolved** 2026-07-24 17:42 UTC: The incident has been resolved.

## Rewindex changes for this incident

- 2026-07-24 14:41 UTC: [Major incident: Insights metrics underreporting](https://rewindex.com/change/i70685217269238.md)


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Canonical: https://rewindex.com/company/planetscale/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR · Markdown: https://rewindex.com/company/planetscale/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR.md · JSON: https://rewindex.com/api/v1/companies/planetscale/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR · Generated 2026-10-18T09:43:29.854Z