Changes / Secureframe / Secureframe Not Reachable

Secureframe: Critical incident: Secureframe Not Reachable

Summary

Secureframe reported a critical outage affecting the API and Web Application, with customers unable to load part or all of Secureframe. It started at 2023-02-15 23:53 UTC and was resolved at 2023-02-16 00:21 UTC, lasting 28 min; no cause or fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Secureframe Not Reachable
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-02-15 23:53 UTC
AddedResolved time#5
Before: not present
After: 2023-02-16 00:21 UTC
AddedAffected components#6
Before: not present
After: API, Web Application
AddedUpdateinvestigating#7
Before: not present
After: We have received reports of customers not being able to load part or all of Secureframe. We are investigating.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Secureframe Not Reachable (this change)
Secureframe reported a critical outage affecting the API and Web Application, with customers unable to load part or all of Secureframe. It started at 2023-02-15 23:53 UTC and was resolved at 2023-02-16 00:21 UTC, lasting 28 min; no cause or fix was stated.
Major incident

All Secureframe changes → · Secureframe profile · Markdown · JSON