Changes / Pinecone / [Serverless][AWS][us-west-2] 5xx errors on the readpath
Pinecone: Major incident: [Serverless][AWS][us-west-2] 5xx errors on the readpath
Summary
Pinecone reported a major incident causing readpath 5xx errors for Serverless Indexes in AWS us-west-2, from 2026-09-17 05:37 UTC to 2026-09-17 16:44 UTC (11 h 7 min). Pinecone reported mitigation underway, followed by recovery monitoring and resolution; no specific cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][AWS][us-west-2] 5xx errors on the readpath
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-17 05:37 UTC
Before: not present
After: 2026-09-17 16:44 UTC
Before: not present
After: AWS us-west-2, Serverless Indexes - AWS us-west-2
Before: not present
After: We have identified the issue and we are in the process of mitigating.
Before: not present
After: We are recovering and are monitoring to ensure no further errors occur.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][AWS][us-west-2] 5xx errors on the readpath (this change) Pinecone reported a major incident causing readpath 5xx errors for Serverless Indexes in AWS us-west-2, from 2026-09-17 05:37 UTC to 2026-09-17 16:44 UTC (11 h 7 min). Pinecone reported mitigation underway, followed by recovery monitoring and resolution; no specific cause or fix was stated. | Major incident |