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Pinecone: [Serverless][AWS][us-west-2] 5xx errors on the readpath

Impact: majorStatus: resolvedStarted Resolved (11 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Pinecone reported a major incident causing readpath 5xx errors for Serverless Indexes in AWS us-west-2, from 2026-09-17 05:37 UTC to 2026-09-17 16:44 UTC (11 h 7 min). Pinecone reported mitigation underway, followed by recovery monitoring and resolution; no specific cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS us-west-2Serverless Indexes - AWS us-west-2

Timeline of updates

  1. investigating

    We have identified the issue and we are in the process of mitigating.

  2. monitoring

    We are recovering and are monitoring to ensure no further errors occur.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON