# Pinecone: [Serverless][AWS][us-west-2] 5xx errors on the readpath

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-17 05:37 UTC · Resolved: 2026-09-17 16:44 UTC · Duration: 11 h
- Updates: 3 · Affected components: AWS us-west-2, Serverless Indexes - AWS us-west-2
- [Vendor status page: https://stspg.io/rlkqfv38zkbb](https://stspg.io/rlkqfv38zkbb)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Pinecone reported a major incident causing readpath 5xx errors for Serverless Indexes in AWS us-west-2, from 2026-09-17 05:37 UTC to 2026-09-17 16:44 UTC (11 h 7 min). Pinecone reported mitigation underway, followed by recovery monitoring and resolution; no specific cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-17 05:37 UTC: We have identified the issue and we are in the process of mitigating.
- **monitoring** 2026-09-17 06:14 UTC: We are recovering and are monitoring to ensure no further errors occur.
- **resolved** 2026-09-17 16:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-17 05:37 UTC: [Major incident: \[Serverless\]\[AWS\]\[us-west-2\] 5xx errors on the readpath](https://rewindex.com/change/i6b5afb5a618b23.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/pmzbpg3cvb00 · Markdown: https://rewindex.com/company/pinecone/incidents/pmzbpg3cvb00.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/pmzbpg3cvb00 · Generated 2026-10-18T10:24:43.658Z