Changes / Vanta / Pages missing in nav for customers
Vanta: Major incident: Pages missing in nav for customers
Summary
Vanta reported a major incident: the Access tab disappeared, and some MSP customers saw only `/integrations`. It lasted from 2026-01-27 16:45 UTC to 2026-01-28 23:57 UTC (31 h 12 min). Vanta said a system synchronization mistakenly removed features for a small number of MSP accounts; access was restored and the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Pages missing in nav for customers
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-01-27 16:45 UTC
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After: 2026-01-28 23:57 UTC
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After: Access Reviews, Vanta Web App - Access Reviews
Before: not present
After: We have identified an issue where the Access tab is missing from the core navigation. In addition, some MSP customers are only seeing the `/integrations` page. We have a fix for the Access tab issue and are still trying to find cause for the MSP Integrations problem
Our team is investigating the root cause and will provide an update as soon as possible.
Before: not present
After: Core customers can still access the access page by searching Access - Accounts (https://app.vanta.com/c/{customer}/access/accounts), or if there is a failed test you can click the Access Page hyperlink, and we're working to restore it to nav.
Before: not present
After: Earlier today, a system synchronization mistakenly removed features for a small number of MSP customer accounts. We have restored access to these accounts and are working to resolve the data discrepancy.
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After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Pages missing in nav for customers (this change) Vanta reported a major incident: the Access tab disappeared, and some MSP customers saw only `/integrations`. It lasted from 2026-01-27 16:45 UTC to 2026-01-28 23:57 UTC (31 h 12 min). Vanta said a system synchronization mistakenly removed features for a small number of MSP accounts; access was restored and the incident resolved. | Major incident |