Vanta: Pages missing in nav for customers
Vanta reported a major incident: the Access tab disappeared, and some MSP customers saw only `/integrations`. It lasted from 2026-01-27 16:45 UTC to 2026-01-28 23:57 UTC (31 h 12 min). Vanta said a system synchronization mistakenly removed features for a small number of MSP accounts; access was restored and the incident resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Access ReviewsVanta Web App - Access Reviews
Timeline of updates
- identified
We have identified an issue where the Access tab is missing from the core navigation. In addition, some MSP customers are only seeing the `/integrations` page. We have a fix for the Access tab issue and are still trying to find cause for the MSP Integrations problem Our team is investigating the root cause and will provide an update as soon as possible.
- identified
Core customers can still access the access page by searching Access - Accounts (https://app.vanta.com/c/{customer}/access/accounts), or if there is a failed test you can click the Access Page hyperlink, and we're working to restore it to nav.
- monitoring
Earlier today, a system synchronization mistakenly removed features for a small number of MSP customer accounts. We have restored access to these accounts and are working to resolve the data discrepancy.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Pages missing in nav for customers 2026-01-27 16:45 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vanta profile · Recent Vanta incidents · Markdown · JSON