# Vanta: Major incident: Pages missing in nav for customers

**Summary:** Vanta reported a major incident: the Access tab disappeared, and some MSP customers saw only \`/integrations\`. It lasted from 2026-01-27 16:45 UTC to 2026-01-28 23:57 UTC (31 h 12 min). Vanta said a system synchronization mistakenly removed features for a small number of MSP accounts; access was restored and the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-27 16:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mm4t9st96jsb](https://stspg.io/mm4t9st96jsb)
- [Company: Vanta](https://rewindex.com/company/vanta.md)
- Versions: before (none: first archived) → after incident\_version:322/9dxw1pjz41xv@ac02f5b07910
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pages missing in nav for customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-27 16:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-28 23:57 UTC
```

**6. Added: Affected components**

```diff
+ Access Reviews, Vanta Web App - Access Reviews
```

**7. Added: Update** (identified) · 2026-01-27 16:45 UTC

```diff
+ We have identified an issue where the Access tab is missing from the core navigation. In addition, some MSP customers are only seeing the ʹ/integrationsʹ page. We have a fix for the Access tab issue and are still trying to find cause for the MSP Integrations problem Our team is investigating the root cause and will provide an update as soon as possible.
```

**8. Added: Update** (identified) · 2026-01-27 16:49 UTC

```diff
+ Core customers can still access the access page by searching Access - Accounts (https://app.vanta.com/c/{customer}/access/accounts), or if there is a failed test you can click the Access Page hyperlink, and we're working to restore it to nav.
```

**9. Added: Update** (monitoring) · 2026-01-27 23:44 UTC

```diff
+ Earlier today, a system synchronization mistakenly removed features for a small number of MSP customer accounts. We have restored access to these accounts and are working to resolve the data discrepancy.
```

**10. Added: Update** (monitoring) · 2026-01-28 23:37 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2026-01-28 23:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-27 16:45 UTC | Major incident: Pages missing in nav for customers (this change) | outage |

All Vanta changes: [timeline](https://rewindex.com/company/vanta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i68265669b6444a · Markdown: https://rewindex.com/change/i68265669b6444a.md · JSON: https://rewindex.com/api/v1/changes/i68265669b6444a · Generated 2026-10-18T02:54:44.943Z