Changes / Elastic Cloud / [RESOLVED - 2026-08-26] APM endpoints for serverless projects not available
Elastic Cloud: Major incident: [RESOLVED - 2026-08-26] APM endpoints for serverless projects not available
Summary
Some Serverless customers’ .apm endpoints were unavailable after a Managed Inputs change removed internal DNS rules. The major incident was recorded from 2026-08-27 17:11 UTC to 2026-08-27 18:33 UTC (1 h 22 min), resolved. The update instead described disruption within a 9 hour window on August 26, with service restored around 9AM UTC that day.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [RESOLVED - 2026-08-26] APM endpoints for serverless projects not available
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-27 17:11 UTC
Before: not present
After: 2026-08-27 18:33 UTC
Before: not present
After: On August 26, at around 00:00 UTC we deployed a change in Managed Inputs that affected some rules in our internal DNS provider, removing the .apm endpoints some of our Serverless customers. The service was restored around 9AM UTC on the same day. During this time, some customers would have experienced unavailability of the .apm endpoint, for a period in the 9 hour window. We are putting some checks and alerts in place to ensure this does not happen again.
Before: not present
After: This is now resolved
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [RESOLVED - 2026-08-26] APM endpoints for serverless projects not available (this change) Some Serverless customers’ .apm endpoints were unavailable after a Managed Inputs change removed internal DNS rules. The major incident was recorded from 2026-08-27 17:11 UTC to 2026-08-27 18:33 UTC (1 h 22 min), resolved. The update instead described disruption within a 9 hour window on August 26, with service restored around 9AM UTC that day. | Major incident |
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