# Elastic Cloud: Major incident: [RESOLVED - 2026-08-26] APM endpoints for serverless projects not available

**Summary:** Some Serverless customers’ .apm endpoints were unavailable after a Managed Inputs change removed internal DNS rules. The major incident was recorded from 2026-08-27 17:11 UTC to 2026-08-27 18:33 UTC (1 h 22 min), resolved. The update instead described disruption within a 9 hour window on August 26, with service restored around 9AM UTC that day. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-27 17:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s4j7zbq45775](https://stspg.io/s4j7zbq45775)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/pjw7bx7bctt4@5ce7d540001d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [RESOLVED - 2026-08-26] APM endpoints for serverless projects not available
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-27 17:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-27 18:33 UTC
```

**6. Added: Update** (monitoring) · 2026-08-27 17:11 UTC

```diff
+ On August 26, at around 00:00 UTC we deployed a change in Managed Inputs that affected some rules in our internal DNS provider, removing the .apm endpoints some of our Serverless customers. The service was restored around 9AM UTC on the same day. During this time, some customers would have experienced unavailability of the .apm endpoint, for a period in the 9 hour window. We are putting some checks and alerts in place to ensure this does not happen again.
```

**7. Added: Update** (resolved) · 2026-08-27 18:33 UTC

```diff
+ This is now resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-27 17:11 UTC | Major incident: \[RESOLVED - 2026-08-26\] APM endpoints for serverless projects not available (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i663b4ab80f8d11 · Markdown: https://rewindex.com/change/i663b4ab80f8d11.md · JSON: https://rewindex.com/api/v1/changes/i663b4ab80f8d11 · Generated 2026-10-18T02:55:07.574Z