Changes / Census / Service incident impacting app and sync execution
Census: Critical incident: Service incident impacting app and sync execution
Summary
Census reported a critical outage affecting the Census Sync Management UI and Sync Engine from 2026-07-07 15:45 UTC to 2026-07-07 18:22 UTC, lasting 2 h 36 min. Census linked the issue to a recent database migration; a fix was implemented, and all systems were operational at resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Service incident impacting app and sync execution
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After: critical
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After: resolved
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After: 2026-07-07 15:45 UTC
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After: 2026-07-07 18:22 UTC
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After: Census Sync Management UI, Sync Engine
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After: The engineering team is currently investigating a production issue.
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After: We are continuing to investigate this issue.
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After: An issue related to a recent database migration has been identified. The engineering team is working on safely rolling back the change.
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After: The web application is operational and sync execution is starting.
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After: A fix has been implemented and we're monitoring the results.
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After: This incident has been resolved and all systems are operational.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Service incident impacting app and sync execution (this change) Census reported a critical outage affecting the Census Sync Management UI and Sync Engine from 2026-07-07 15:45 UTC to 2026-07-07 18:22 UTC, lasting 2 h 36 min. Census linked the issue to a recent database migration; a fix was implemented, and all systems were operational at resolution. | Major incident |