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Census: Service incident impacting app and sync execution

Impact: criticalStatus: resolvedStarted Resolved (2.6 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Census reported a critical outage affecting the Census Sync Management UI and Sync Engine from 2026-07-07 15:45 UTC to 2026-07-07 18:22 UTC, lasting 2 h 36 min. Census linked the issue to a recent database migration; a fix was implemented, and all systems were operational at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sync EngineCensus Sync Management UI

Timeline of updates

  1. investigating

    The engineering team is currently investigating a production issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    An issue related to a recent database migration has been identified. The engineering team is working on safely rolling back the change.

  4. identified

    The web application is operational and sync execution is starting.

  5. monitoring

    A fix has been implemented and we're monitoring the results.

  6. resolved

    This incident has been resolved and all systems are operational.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON