# Census: Service incident impacting app and sync execution

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-07 15:45 UTC · Resolved: 2026-07-07 18:22 UTC · Duration: 2.6 h
- Updates: 6 · Affected components: Sync Engine, Census Sync Management UI
- [Vendor status page: https://stspg.io/qn9pzxpmx09m](https://stspg.io/qn9pzxpmx09m)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

Census reported a critical outage affecting the Census Sync Management UI and Sync Engine from 2026-07-07 15:45 UTC to 2026-07-07 18:22 UTC, lasting 2 h 36 min. Census linked the issue to a recent database migration; a fix was implemented, and all systems were operational at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-07 15:45 UTC: The engineering team is currently investigating a production issue.
- **investigating** 2026-07-07 15:45 UTC: We are continuing to investigate this issue.
- **identified** 2026-07-07 15:47 UTC: An issue related to a recent database migration has been identified. The engineering team is working on safely rolling back the change.
- **identified** 2026-07-07 15:54 UTC: The web application is operational and sync execution is starting.
- **monitoring** 2026-07-07 16:01 UTC: A fix has been implemented and we're monitoring the results.
- **resolved** 2026-07-07 18:22 UTC: This incident has been resolved and all systems are operational.

## Rewindex changes for this incident

- 2026-07-07 15:45 UTC: [Critical incident: Service incident impacting app and sync execution](https://rewindex.com/change/i62d4e93cdb027d.md)


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Canonical: https://rewindex.com/company/census/incidents/nl39blnhpc49 · Markdown: https://rewindex.com/company/census/incidents/nl39blnhpc49.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/nl39blnhpc49 · Generated 2026-10-18T10:32:23.024Z