Changes / Sigma Computing / Unable to login and load workbooks for Sigma AWS US
Sigma Computing: Critical incident: Unable to login and load workbooks for Sigma AWS US
Summary
Sigma Computing recorded a critical AWS US outage starting 2023-09-14 18:12 UTC that prevented users from logging in and loading workbooks. The incident lasted 2 h 7 min and was resolved at 2023-09-14 20:19 UTC; engineering implemented mitigation measures, but the root cause was not disclosed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Unable to login and load workbooks for Sigma AWS US
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-09-14 18:12 UTC
Before: not present
After: 2023-09-14 20:19 UTC
Before: not present
After: AWS - Sigma - AWS (US), Sigma - AWS (US)
Before: not present
After: We are investigating an issue with Sigma AWS US users unable to login to the app. We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
Incident Start Time: Approximately 17:50 UTC September 14, 2023
Before: not present
After: Engineering has identified the root cause and implemented mitigation measures. We have confirmed that users are able to login to the app and load Workbooks again. We are continuing to closely monitor.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
Incident Start Time: Approximately 17:50 UTC September 14, 2023
Before: not present
After: The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
Incident Start Time: Approximately 17:45 UTC September 14, 2023
Incident End Time: Approximately 18:15 UTC September 14, 2023
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Unable to login and load workbooks for Sigma AWS US (this change) Sigma Computing recorded a critical AWS US outage starting 2023-09-14 18:12 UTC that prevented users from logging in and loading workbooks. The incident lasted 2 h 7 min and was resolved at 2023-09-14 20:19 UTC; engineering implemented mitigation measures, but the root cause was not disclosed. | Major incident |
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