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Sigma Computing: Unable to login and load workbooks for Sigma AWS US
Sigma Computing recorded a critical AWS US outage starting 2023-09-14 18:12 UTC that prevented users from logging in and loading workbooks. The incident lasted 2 h 7 min and was resolved at 2023-09-14 20:19 UTC; engineering implemented mitigation measures, but the root cause was not disclosed.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AWS - Sigma - AWS (US)Sigma - AWS (US)
Timeline of updates
- investigating
We are investigating an issue with Sigma AWS US users unable to login to the app. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US Incident Start Time: Approximately 17:50 UTC September 14, 2023
- monitoring
Engineering has identified the root cause and implemented mitigation measures. We have confirmed that users are able to login to the app and load Workbooks again. We are continuing to closely monitor. Impacted Cloud Regions & Services: Sigma users hosted on AWS US Incident Start Time: Approximately 17:50 UTC September 14, 2023
- resolved
The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs. Impacted Cloud Regions & Services: Sigma users hosted on AWS US Incident Start Time: Approximately 17:45 UTC September 14, 2023 Incident End Time: Approximately 18:15 UTC September 14, 2023
Rewindex changes for this incident
- Critical incident: Unable to login and load workbooks for Sigma AWS US 2023-09-14 18:12 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sigma Computing profile · Recent Sigma Computing incidents · Markdown · JSON