Changes / Census / App failing to load
Census: Critical incident: App failing to load
Summary
Census reported a critical outage affecting the Census Sync Management UI from 2026-09-09 16:41 UTC to 2026-09-09 17:33 UTC (52 min). A backend change prevented Activation workspaces from loading; rolling it back restored access. Only UI components were impacted; sync runs were unaffected.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: App failing to load
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After: critical
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After: resolved
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After: 2026-09-09 16:41 UTC
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After: 2026-09-09 17:33 UTC
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After: Census Sync Management UI
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After: We are currently investigating the issue where the app is failing to load.
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After: The issue has been identified and the engineering team is working on safely rolling back the change.
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After: We are continuing to work on a fix for this issue.
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After: The change has been rolled back and the app is now loading.
Before: not present
After: A backend change caused Activation workspaces to fail to load. We rolled back the change which allowed the app to load successfully. Only UI components were impacted, sync runs were unaffected.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: App failing to load (this change) Census reported a critical outage affecting the Census Sync Management UI from 2026-09-09 16:41 UTC to 2026-09-09 17:33 UTC (52 min). A backend change prevented Activation workspaces from loading; rolling it back restored access. Only UI components were impacted; sync runs were unaffected. | Major incident |