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Census: App failing to load

Impact: criticalStatus: resolvedStarted Resolved (52 min)5 updatesSource: stspg.io (opens in new tab)
Summary

Census reported a critical outage affecting the Census Sync Management UI from 2026-09-09 16:41 UTC to 2026-09-09 17:33 UTC (52 min). A backend change prevented Activation workspaces from loading; rolling it back restored access. Only UI components were impacted; sync runs were unaffected.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Census Sync Management UI

Timeline of updates

  1. investigating

    We are currently investigating the issue where the app is failing to load.

  2. identified

    The issue has been identified and the engineering team is working on safely rolling back the change.

  3. identified

    We are continuing to work on a fix for this issue.

  4. monitoring

    The change has been rolled back and the app is now loading.

  5. resolved

    A backend change caused Activation workspaces to fail to load. We rolled back the change which allowed the app to load successfully. Only UI components were impacted, sync runs were unaffected.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON