# Census: App failing to load

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-09 16:41 UTC · Resolved: 2026-09-09 17:33 UTC · Duration: 52 min
- Updates: 5 · Affected components: Census Sync Management UI
- [Vendor status page: https://stspg.io/397zpsgy41jj](https://stspg.io/397zpsgy41jj)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

Census reported a critical outage affecting the Census Sync Management UI from 2026-09-09 16:41 UTC to 2026-09-09 17:33 UTC (52 min). A backend change prevented Activation workspaces from loading; rolling it back restored access. Only UI components were impacted; sync runs were unaffected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-09 16:41 UTC: We are currently investigating the issue where the app is failing to load.
- **identified** 2026-09-09 16:47 UTC: The issue has been identified and the engineering team is working on safely rolling back the change.
- **identified** 2026-09-09 17:07 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-09-09 17:10 UTC: The change has been rolled back and the app is now loading.
- **resolved** 2026-09-09 17:33 UTC: A backend change caused Activation workspaces to fail to load. We rolled back the change which allowed the app to load successfully. Only UI components were impacted, sync runs were unaffected.

## Rewindex changes for this incident

- 2026-09-09 16:41 UTC: [Critical incident: App failing to load](https://rewindex.com/change/i5a9a7f29ab600c.md)


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Canonical: https://rewindex.com/company/census/incidents/mxs8hy5d9jx1 · Markdown: https://rewindex.com/company/census/incidents/mxs8hy5d9jx1.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/mxs8hy5d9jx1 · Generated 2026-10-18T11:49:07.806Z